Purchase and Refund Policy

Who We Are. We are Dimple Bedrooms Limited, trading as Cutmyboards, a company registered in England and Wales. Our company registration number is 12940050 and our registered office is at Unit 5, The Argent Centre, Silverdale Road, Hayes, England, UB3 3BS.
How To Contact Us. You can telephone our customer service team on 020 8756 0860 or write to us at dimple@dimplegroup.com or Cutmyboards, Unit 5, Argent Centre, The Argent Centre, Silverdale Rd, Hayes UB3 3BS.
How We May Contact You. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” Includes Emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Contract With You

How We Will Accept Your Order. Our acceptance of your order will take place when we call or write or email you to accept it, at which point a contract will come into existence between you and us.

Our Products

Products May Vary Slightly From Their Pictures. The images of the products on our website and in our brochure are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a picture in our brochure or on our website accurately reflects the colour of the products. Your product may vary slightly from those images. Products made from natural materials are likely to have variations of shade and grain. Some materials including woods and painted products will mellow with exposure to sunlight and age, therefore the original appearance and condition will alter subject to these conditions.
Making Sure Your Measurements Are Accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. We are not responsible for any extra costs incurred by you as a result of incorrect or incomplete measurements supplied by you.

Your Rights To Make Changes
1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our Rights To Make Changes
1. Minor Changes To The Products. We may change the product:

to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements. These changes will not materially affect the appearance or performance of the product.

Providing The Products
1. Delivery Costs. The costs of delivery will be as advised to you, over the telephone or advised to you in email exchanges or set out in the contract or included within the price.
2. When We Will Provide The Products. During the order process we will let you know when we will provide the products to you. If the products are goods we will deliver them to you as soon as reasonably possible and in any event we will contact you to agree a delivery date. Any date quoted for delivery of the goods is approximate only, and the time of delivery of the goods is not of the essence. We shall not be liable for any delay in delivery of the goods that are caused by events outside our control or your failure to provide us with adequate delivery instructions, or any other instructions that are relevant to the supply of the goods.
3. Delivery By Us. If you have asked us to deliver the products we will deliver the products to the location agreed in writing. You must inform us in advance of any potential delivery/installation problems in respect of restricted access, narrow roads, parking, long drives etc. We cannot accept responsibility for any damage or loss resulting from access problems of which we have no prior knowledge, other than as a result of our negligence.
4. Collection By You. If you have asked to collect the products from our premises, it may be possible to collect them from us at a time and premises to be agreed.
5. If You Are Not At Home When The Product Is Delivered. If no responsible person agreed by you is available at your address to take delivery of the products then we may leave you a note informing you of how to rearrange delivery.
6. If You Do Not Re-Arrange Delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
7. When You Become Responsible For The Goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you to collect it from us.
8. When You Own Goods. You own a product which is goods once we have received payment in full.
9. What Will Happen If You Do Not Give Required Information To Us. We may need certain information from you so that we can supply the products to you. If so, this will have been told to you over the telephone, on our website or told to you in the course of email exchanges. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Our Rights To End The Contract
1. We May End The Contract If You Break It. We may end the contract for a product at any time by writing to you if:

you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, measurements; or
you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

If There Is A Problem With The Product
1. How To Tell Us About Problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 020 8756 0860 or write to us at dimple@dimplegroup.com or Cutmyboards, Unit 5, Argent Centre, The Argent Centre, Silverdale Rd, Hayes UB3 3BS.
2. Your Obligation To Follow Product Care Advice. After delivery goods must be stored in a safe and dry place. You must follow any product after care and maintenance advice notified to you by us. Any damage to the goods must be notified to us in writing immediately (and in any event no later than 24 hours) following delivery or collection of the goods, including photographs of the damage.

Price And Payment
1. Where To Find The Price For The Product. The price of the product (which excludes VAT) will be the price as told to you over the telephone, told to you in the course of email exchanges, or set out on our website, and will be set out in the contract.
2. We Will Pass On Changes In The Rate Of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. When You Must Pay And How You Must Pay. We will discuss and negotiate your chosen method of payment over the telephone or in the course of email exchanges. You must pay 100% of the purchase price payable once the contract comes into effect.
4. What To Do If You Think An Invoice Is Wrong. If you think an invoice is wrong please contact us promptly to let us know.

Our Responsibility For Loss Or Damage Suffered By You
1. We Are Responsible To You For Direct Losses Caused By Us. If we fail to comply with these terms, our total aggregate liability for any direct loss or damage you suffer will not exceed 20% of the amount you paid to us.
2. We Do Not Exclude Or Limit In Any Way Our Liability To You Where It Would Be Unlawful To Do So. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
3. We Are Not Liable For Indirect Losses. We will have no liability to you for any indirect or consequential losses, loss of profit, loss of business, business interruption, loss of business opportunity, loss of or damage to goodwill, loss of anticipated savings, or loss of agreements or contracts.

Other Important Terms
1. We May Make Changes To These Terms. We may amend these terms from time to time.
2. You Need Our Consent To Transfer Your Rights To Someone Else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. If A Court Finds Part Of This Contract Illegal, The Rest Will Continue In Force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. Even If We Delay In Enforcing This Contract, We Can Still Enforce It Later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
5. Which Laws Apply To This Contract And Where You May Bring Legal Proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.